UpBet ABOUT FAQ
Deposit
Can I deposit using cryptocurrency? Yes, Bitcoin or USDT supported. Minimum 10USDTâprocessed in 3-5 minutes for secure transactions.
Download App
How do I update the app after download? Enable auto-updates in settings or check the site. Updates unlock new bonusesâdo it today!
Why is the app not downloading? Check internet connection or storage space. Allow unknown sources on Androidâretry or contact support.
How can I contact support if I face issues with the app or bonuses? You can contact online service anytime, also can send the email to feedback.
Can I download the app on multiple devices? Yes, use the same account across devices. Syncs bonuses automaticallyâno extra registration needed.
Can I use bonus codes on the app? Highlight code redemption process for app users.
How long are the bonuses valid after claiming? Provide expiration details to encourage timely use.
Each Bonus
What if bonus doesn't credit? Refresh app or contact live chat. Usually fixed in 5 minutesâ24/7 support!
What is a wagering requirement? Bet the bonus amount 30 times before withdrawal. Slots contribute 100%âeasy to meet!
Can bonuses be used on all games? Yes, but contribution varies: Slots 100%, Table Games 50%. Check terms.
What is the cashback bonus percentage? Up to 5% on weekly deposits. Auto-credited every Mondayâboost your balance!
What is the lose rebate bonus? Get 2-5% cashback on losses weekly. Claim in "Promotions"âsoftens any setbacks.
How do I check my bonus balance? Log in to "Account" > "Bonuses." Track progress in real-time.
Games
Are the game results fair and random? Yes, all games use certified RNG (Random Number Generator) for fair outcomes, audited regularly.
Login & Register
How do I get help during registration? Click "Live Chat" iconâavailable 24/7. Agents guide you step-by-step.
How do I register for tournament access? Signup with promo code "TOURNY"âunlocks events like IPL specials instantly.
What if my password doesn't meet the requirements? Use 8+ characters with letters, numbers, and symbols. Try again or contact support for tipsâeasy fix!
Can I change my registered email or mobile number? Yes, log in, go to âProfile Settings,â and update after KYC verificationâcontact support to confirm.
How long does it take to verify my account? KYC verification takes 1-24 hours after uploading ID proof, slightly longer during holidays.
What if I forgot the mobile number I used to register? No worries! Use âForgot Password,â enter your registered email, and follow the verification link to recover.
How do I register/Sign up? Visit the site, click âRegister,â enter your mobile number, email, and password, then verify with OTP. Start in minutes!
Service & More
What if I suspect unauthorized access to my account? Contact support immediately to freeze your account. Theyâll enable two-factor authentication after verification.
Can customer support help with app installation issues? Yes, they guide you through APK installation for Android or troubleshoot iOS issues, ensuring compatibility.
What if my bonus isnât credited after a deposit? Contact support with deposit details; theyâll verify eligibility and credit the bonus within hours.
How can I escalate a complaint if not resolved by support? Request escalation via email or live chat. A senior agent will review and respond within 48 hours.
Is there a FAQ section for quick self-help? Yes, the websiteâs help center has detailed FAQs on accounts, payments, and betting, updated regularly.
How do I report a technical issue with the mobile app? Use the in-app "Help" section or email support with details like device model and error screenshot for faster resolution.
How do I verify my phone number with customer support? If SMS verification fails, support can manually verify via call or alternate number provided by you.
How long does it take to get a response from customer support? Live chat responds within 1-3 minutes, emails within 24 hours, and WhatsApp queries within 10-15 minutes.
Withdraw
Why was my withdrawal request rejected? Check for incomplete KYC, wagering requirements, or bonus restrictions. Contact support for help.
Copyright 2025 UpBet All Right Reserved
